Customer Service App (CSA)

The Customer Service Application is a new customer support process that far exceeds customer expectations by delivering superior quality support products on-time and at low cost by developing a customer accessible web-based application that allows our customers to:

Report product issues to the appropriate functional organizationís support team
Review and track issues that have already been reported

Specifically, the Customer Service Application provides our customers the following services:

An On-line Catalog of Products and Services
Account Management
Ability to submit problem reports and ask questions online
Repository for all submissions, resolved and unresolved
Automatic notification regarding changes in status of problem reports or questions